We have the largest UK field service force in the industry. All of our technicians carry the knowledge, skills and parts to complete all services in a professional and timely manner. Our technicians are Competent Persons (MGPS) and are trained to the highest standards at our own manufacturing facilities in the UK. We have the largest "on-hand" inventory of medical spare parts which helps ensure that return visits are kept to the absolute minimum.
If an on site visit is required our service specialists will make every effort to respond by telephone within 30 minutes of receiving a call-out and to be on site within 4 hours. Travel times to remote locations may vary. Technical support and other factory resources are available to assist in resolving problems quickly.
Our field technicians are also able to carry out planned preventative maintenance and annual service (corrective maintenance) visits.